V. Reference Documents
A section dedicated more to "how things work" and not necessarily how to use/fix things. Think of these are technical manuals for the various Survox Systems/Tools
Reference Material - Survox Dialer
How the Survox Predictive Dialer Works Overview The Survox dialer is not a simple "ratio dialer...
Reference Material - Standard Phone Disposition (Dispo) Codes
About Disposition Codes Every time the Survox phone system touches a sample record - whether the...
Dashboard Overview - Shop Report
The Shop Report What Is the Shop Report? The Shop Report is a PhoneOps dashboard available thro...
Dashboard Overview - Dialer Dashboard Report
The Dialer Dashboard is a real-time view of dialing activity across all active projects. It is ac...
Dashboard Overview - INTV Realtime Report
Overview The Interviewer Dashboard (INTVDash) is a real-time monitoring tool that displays live ...
Dashboard Overview - Production Report
Realtime Production Report The Realtime Production Report is the primary supervisory tool for mo...