Everything Survox/CfMC
Anything and Everything related to the Survox/CfMC Systems running at MAXimum Research. "Chapters" are organized by department, for quick browsing. General/Common shared knowledge can be found under the "General/FAQs" chapter.
I. Survox - Phone&Project Ops
Anything and everything a phoneroom/project team member needs to know about using Survox. Article...
Sample Management - Sample Weighting (Markets & Timezones)
Understanding Market & Timezone Weights in Survox Market weights control how Survox distributes ...
RUNDATA - General Overview of What it Does, Where it Lives, How it is Run and Who Sets it Up
Rundata Rundata (English; from Run + Data) is the general term for MAXimum Research's nightly au...
Sample Management - Hiding/Revealing Sample (incl. Named)
Hiding and Revealing Sample What Is It? Hiding sample is a way to temporarily remove records fr...
Quota Management - .T "Switches"
Quota-Controlled Switches Most projects are programmed with special quota entries in the QSS tha...
Survox Dialer - Configuration Options
All projects running in Survox, on the dialer, have 3 main areas of control, that can be modified...
Sample Management - Understanding the MPF Screen
The Modify Parameters screen (MPF) is where you control the availability and scheduling of a proj...
Suspends - How to View/Export Them - 5 Methods
Overview Suspend data is a snapshot of a respondent's progress through a survey at the point the...
II. Survox - Tools Of The Trade
A dedicated section that touches on all the various "built-in features" Survox has to offer. This...
III. Survox - IT/DP
Technical information for the technical users, programmers, IT and DP assistants resides here.
IV. Help/Support/Troubleshooting
Something broken, not loading, or not working as expected? The answer is probably in here.
Troubleshooting - Locked QSS
Problem: When you need to modify quotas but the quota screen (QSS) is locked or inaccessible, thi...
Troubleshooting - Out of Sample
Is your project out of sample…? So, you think you are out of sample, because interviewers are ge...
Troubleshooting - INTV Login Issues
INTVS Cannot Login...? Here is what to check: At times, interviewers may experience various issu...
Troubleshooting - Server/Dialer Crash
Problem: Server/Dialer Crashes... What's Next? There are many reasons why the Dialer and/or Stud...
TroubleShooting - Fixing (Rebuilding) Active Project Fone Files
Overview Over the course of a project's life, the fone file can develop errors that affect diali...
V. Reference Documents
A section dedicated more to "how things work" and not necessarily how to use/fix things. Think of...
Reference Material - Survox Dialer
How the Survox Predictive Dialer Works Overview The Survox dialer is not a simple "ratio dialer...
Reference Material - Standard Phone Disposition (Dispo) Codes
About Disposition Codes Every time the Survox phone system touches a sample record - whether the...
Dashboard Overview - Shop Report
The Shop Report What Is the Shop Report? The Shop Report is a PhoneOps dashboard available thro...
Dashboard Overview - Dialer Dashboard Report
The Dialer Dashboard is a real-time view of dialing activity across all active projects. It is ac...
Dashboard Overview - INTV Realtime Report
Overview The Interviewer Dashboard (INTVDash) is a real-time monitoring tool that displays live ...
Dashboard Overview - Production Report
Realtime Production Report The Realtime Production Report is the primary supervisory tool for mo...