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MAXWell Repository
A collection of "books", "chapters" and "articles" containing the company's knowledge collected over the last 26+ years.
Everything Survox/CfMC
Anything and Everything related to the Survox/CfMC Systems running at MAXimum Research. "Chapters" are organized by department, for quick browsing. General/Common shared knowledge can be found under the "General/FAQs" chapter.
Non-Survox Systems/Tools
While Survox is the main operational tools within MAXimum Research, there are in fact other systems not related to, or used in unison with Survox/CfMC... this is where that information can be found. Chapters are broken down by system, for easy access/searching...
Reference Materials
Forms, How Tos, SOPs, Security Documents, and anything NOT related directly to Survox or Non-Survox systems can be found in this book.
I. Survox - Phone&Project Ops
Anything and everything a phoneroom/project team member needs to know about using Survox. Articles in this book cover managing sample, super/boss commands, dialer settings, quota switches to control survey features, and more. These are NOT just for PDs/Supervi...
II. Survox - Tools Of The Trade
A dedicated section that touches on all the various "built-in features" Survox has to offer. This does NOT include customizations or other home-brew systems created for MAXimum, and is solely information on items provided DIRECTLY by CfMC/Survox/Enghouse.
III. Survox - IT/DP
Technical information for the technical users, programmers, IT and DP assistants resides here.
IV. Help/Support/Troubleshooting
Something broken, not loading, or not working as expected? The answer is probably in here.
A. CallerID Tracking Portals & List Management
Detailed articles covering the Caller ID portals and Calling Lists utilized by MAXimum Research for all outbound calling done on projects.
B. SMS Usage/Tracking Portal
Detailed guides and how to articles related to the use of the SMS Portal to track various metrics across a project's SMS campaign.
C. Sample Ordering
Specific information about ordering sample, vendor agreements, contact info and other sample related notes
D. Panel Management
Articles/Guides related to working with Panel Companies to deliver survey results.
E. BBD/TTH & SMS
While SMS information may be covered elsewhere, articles in here focus primarily on the interactions with BBD/TTH, including costs, access, file formats, scheduling, etc.
Troubleshooting - Locked QSS
Problem: When you need to modify quotas but the quota screen (QSS) is locked or inaccessible, this guide will help you diagnose the problem and resolve it. Accessing the QSS There are three ways to access the QSS, if one specific method doesn't work, try the...
Troubleshooting - Out of Sample
Is your project out of sample…? So, you think you are out of sample, because interviewers are getting “Out Of Numbers” screens. Well, you may be, however if the SPI screen shows numbers available in the various buckets, the following steps can be used to see ...
Troubleshooting - INTV Login Issues
INTVS Cannot Login...? Here is what to check: At times, interviewers may experience various issues when logging in, that prevents the process from completing. The below list covers the "most common" causes but doesn't include everything. If nothing below seem...
Troubleshooting - Server/Dialer Crash
Problem: Server/Dialer Crashes... What's Next? There are many reasons why the Dialer and/or Study Server can crash, but those are for DP/IT to figure out**. This guide is more of a "what to do to get things running again" step-by-step list. Depending on the s...
Sample Management - Sample Weighting (Markets & Timezones)
Understanding Market & Timezone Weights in Survox Market weights control how Survox distributes dialing across the markets built for a project. Timezone weights follow the same logic and are covered briefly at the end of this article. Markets themselves are "...