Recently Updated Pages
Manual - Checking Tables - Best Practices
Before sending a data tables "book" to a client, it must be checked against the topline and the q...
TroubleShooting - Fixing (Rebuilding) Active Project Fone Files
Overview Over the course of a project's life, the fone file can develop errors that affect diali...
Troubleshooting - INTV Login Issues
INTVS Cannot Login...? Here is what to check: At times, interviewers may experience various issu...
Standard Market Research Formulas
Overview This reference document defines the key performance metrics used in project reporting a...
Dashboard Overview - Production Report
Realtime Production Report The Realtime Production Report is the primary supervisory tool for mo...
Dashboard Overview - INTV Realtime Report
Overview The Interviewer Dashboard (INTVDash) is a real-time monitoring tool that displays live ...
Dashboard Overview - Dialer Dashboard Report
The Dialer Dashboard is a real-time view of dialing activity across all active projects. It is ac...
Dashboard Overview - Shop Report
The Shop Report What Is the Shop Report? The Shop Report is a PhoneOps dashboard available thro...
Nightly QC Guidelines - Namefile Checks
Overview The QC team at MAXimum Research plays a critical behind-the-scenes role in ensuring tha...
RUNDATA - General Overview of What it Does, Where it Lives, How it is Run and Who Sets it Up
Rundata Rundata (English; from Run + Data) is the general term for MAXimum Research's nightly au...
How To - Survox SCAN Utility
Overview SCAN is a built-in Survox utility used to generate frequency tables from survey data, d...
How To - Survox LIST Utility
Overview LIST is a built-in Survox utility used to view and extract data directly from the comma...
Understanding AI Use - What it Can/Cannot Do and How to Best Use it.
Overview Claude, developed by Anthropic, is the preferred AI assistant at MAXimum Research, as o...
Suspends - How to View/Export Them - 5 Methods
Overview Suspend data is a snapshot of a respondent's progress through a survey at the point the...
Manual - Survey Response Coding Guidelines
Overview This document outlines the standard process used by MAXimum Research's Data Processing ...
Sample Management - Understanding the MPF Screen
The Modify Parameters screen (MPF) is where you control the availability and scheduling of a proj...
Survox Dialer - Configuration Options
All projects running in Survox, on the dialer, have 3 main areas of control, that can be modified...
Reference Material - Standard Phone Disposition (Dispo) Codes
About Disposition Codes Every time the Survox phone system touches a sample record - whether the...
Quota Management - .T "Switches"
Quota-Controlled Switches Most projects are programmed with special quota entries in the QSS tha...
Reference Material - Survox Dialer
How the Survox Predictive Dialer Works Overview The Survox dialer is not a simple "ratio dialer...