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How the Survox Predictive Dialer Works Overview The Survox dialer is not a simple "ratio dialer" where you set a fixed number like "dial 3 calls per agent." It is a predictive dialer driven by a live, dynamic algorithm that constantly adjusts how aggressivel...

About Disposition Codes Every time the Survox phone system touches a sample record - whether the dialer places the call, an interviewer speaks to someone, or the server processes a number behind the scenes - a disposition code is written to that record. This ...

Overview This document outlines the standard process used by MAXimum Research's Data Processing team for coding open end and Other Specify survey responses. It is intended for use by both coders and programmers, and covers everything from initial information ...

Overview Claude, developed by Anthropic, is the preferred AI assistant at MAXimum Research, as of March 2026. While not every employee has access to a paid Team account yet, Claude is the company-sanctioned LLM for any AI-assisted work. If you are using an AI...

Overview LIST is a built-in Survox utility used to view and extract data directly from the command line via PuTTY. It allows staff to inspect data files, fone files, subset files, and coded files at any point during a project -- without needing to generate a ...

Overview SCAN is a built-in Survox utility used to generate frequency tables from survey data, directly from the command line via PuTTY. Think of it as Survox's equivalent of an Excel pivot table -- it counts how many respondents gave each answer to a questio...

The Dialer Dashboard is a real-time view of dialing activity across all active projects. It is accessible through the MAXWell Portal via the PhoneOps Dashboard option in the left-side navigation menu. The dashboard refreshes automatically every 15 seconds and...

Overview The Interviewer Dashboard (INTVDash) is a real-time monitoring tool that displays live calling activity broken down by interviewer, for every active project currently running on the phone room floor. It is accessible to anyone on the internal network...

Realtime Production Report The Realtime Production Report is the primary supervisory tool for monitoring project and interviewer performance during an active calling shift. It is the digital equivalent of walking the floor every hour to check on each intervie...

Overview This reference document defines the key performance metrics used in project reporting at MAXimum Research. It is intended for use by Sales, Project Directors (PDs), and Phone Operations staff. Metrics are organized by data collection channel: Phone a...