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The Dialer Dashboard is a real-time view of dialing activity across all active projects. It is accessible through the MAXWell Portal via the PhoneOps Dashboard option in the left-side navigation menu. The dashboard refreshes automatically every 15 seconds and...

Overview The Interviewer Dashboard (INTVDash) is a real-time monitoring tool that displays live calling activity broken down by interviewer, for every active project currently running on the phone room floor. It is accessible to anyone on the internal network...

Realtime Production Report The Realtime Production Report is the primary supervisory tool for monitoring project and interviewer performance during an active calling shift. It is the digital equivalent of walking the floor every hour to check on each intervie...

INTVS Cannot Login...? Here is what to check: At times, interviewers may experience various issues when logging in, that prevents the process from completing. The below list covers the "most common" causes but doesn't include everything. If nothing below seem...

Overview Over the course of a project's life, the fone file can develop errors that affect dialing performance or sample integrity. Common causes include: Error records that need to be corrected before dialing can resume normally. Fresh numbers not being ...

Before sending a data tables "book" to a client, it must be checked against the topline and the questionnaire to confirm accuracy. This process uses three documents in combination: The Questionnaire — the final hardcopy survey, showing all questions, answer...