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The Shop Report What Is the Shop Report? The Shop Report is a PhoneOps dashboard available through the MAXWell Portal under PhoneOps Dashboards in the left-hand navigation menu. It provides a shift-level overview of agent and project performance for the curr...

The Dialer Dashboard is a real-time view of dialing activity across all active projects. It is accessible through the MAXWell Portal via the PhoneOps Dashboard option in the left-side navigation menu. The dashboard refreshes automatically every 15 seconds and...

Overview The Interviewer Dashboard (INTVDash) is a real-time monitoring tool that displays live calling activity broken down by interviewer, for every active project currently running on the phone room floor. It is accessible to anyone on the internal network...

Realtime Production Report The Realtime Production Report is the primary supervisory tool for monitoring project and interviewer performance during an active calling shift. It is the digital equivalent of walking the floor every hour to check on each intervie...

Overview This reference document defines the key performance metrics used in project reporting at MAXimum Research. It is intended for use by Sales, Project Directors (PDs), and Phone Operations staff. Metrics are organized by data collection channel: Phone a...

Before sending a data tables "book" to a client, it must be checked against the topline and the questionnaire to confirm accuracy. This process uses three documents in combination: The Questionnaire — the final hardcopy survey, showing all questions, answer...

Overview Over the course of a project's life, the fone file can develop errors that affect dialing performance or sample integrity. Common causes include: Error records that need to be corrected before dialing can resume normally. Fresh numbers not being ...