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Hiding and Revealing Sample What Is It? Hiding sample is a way to temporarily remove records from the dialing pool without deleting them. The server simply ignores hidden records when pulling numbers to dial. When you are ready, you can reveal them and they ...

Quota-Controlled Switches Most projects are programmed with special quota entries in the QSS that act as on/off controls -- or value-based triggers -- for specific behaviors within the survey program. These are commonly referred to as "switches." Unlike stand...

The Modify Parameters screen (MPF) is where you control the availability and scheduling of a project's sample -- things like whether fresh or live records are being dialed, callback windows, office hours, timezone restrictions, daypart settings, and more. Ther...

Overview This document outlines the standard process used by MAXimum Research's Data Processing team for coding open end and Other Specify survey responses. It is intended for use by both coders and programmers, and covers everything from initial information ...

Overview The QC team at MAXimum Research plays a critical behind-the-scenes role in ensuring that accurate, clean data reaches our clients. Every night that a survey project is running, QC team members are responsible for reviewing completed interviews, ident...

Overview Suspend data is a snapshot of a respondent's progress through a survey at the point they were interrupted -- either by a system event, an interviewer action, or a scheduled break. When a call is suspended, Survox preserves the respondent's answers an...

Rundata Rundata (English; from Run + Data) is the general term for MAXimum Research's nightly automated delivery system. It runs on a set schedule each night, and allows PDs and DP staff to attach specific projects to specific time slots for automatic process...

Overview Over the course of a project's life, the fone file can develop errors that affect dialing performance or sample integrity. Common causes include: Error records that need to be corrected before dialing can resume normally. Fresh numbers not being ...