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3 total results found

Troubleshooting - Server/Dialer Crash

Everything Survox/CfMC IV. Help/Support/Troubleshooting

Problem: Server/Dialer Crashes... What's Next? There are many reasons why the Dialer and/or Study Server can crash, but those are for DP/IT to figure out**. This guide is more of a "what to do to get things running again" step-by-step list. Depending on the s...

topic
troubleshooting
system
survox
role
support
area
server
area
dialer
keywords
crash
keywords
restart
keywords
dialer
keywords
study server
keywords
bounce
keywords
dialer
keywords
server

Reference Material - Survox Dialer

Everything Survox/CfMC V. Reference Documents

How the Survox Predictive Dialer Works Overview The Survox dialer is not a simple "ratio dialer" where you set a fixed number like "dial 3 calls per agent." It is a predictive dialer driven by a live, dynamic algorithm that constantly adjusts how aggressivel...

topic
System Overview
system
survox
area
dialer
role
reference
keywords
dialer
keywords
drop rate
keywords
speed
keywords
calls per hour
keywords
algorithm

Dashboard Overview - Dialer Dashboard Report

Everything Survox/CfMC V. Reference Documents

The Dialer Dashboard is a real-time view of dialing activity across all active projects. It is accessible through the MAXWell Portal via the PhoneOps Dashboard option in the left-side navigation menu. The dashboard refreshes automatically every 15 seconds and...

topic
System Overview
area
Dashboards
system
survox
role
reference
keywords
dialer
keywords
dashboard
keywords
dialer dashboard
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