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Is your project out of sample…? So, you think you are out of sample, because interviewers are getting “Out Of Numbers” screens. Well, you may be, however if the SPI screen shows numbers available in the various buckets, the following steps can be used to see ...

Understanding Market & Timezone Weights in Survox Market weights control how Survox distributes dialing across the markets built for a project. Timezone weights follow the same logic and are covered briefly at the end of this article. Markets themselves are "...

Hiding and Revealing Sample What Is It? Hiding sample is a way to temporarily remove records from the dialing pool without deleting them. The server simply ignores hidden records when pulling numbers to dial. When you are ready, you can reveal them and they ...

About Disposition Codes Every time the Survox phone system touches a sample record - whether the dialer places the call, an interviewer speaks to someone, or the server processes a number behind the scenes - a disposition code is written to that record. This ...

The Modify Parameters screen (MPF) is where you control the availability and scheduling of a project's sample -- things like whether fresh or live records are being dialed, callback windows, office hours, timezone restrictions, daypart settings, and more. Ther...

Overview Suspend data is a snapshot of a respondent's progress through a survey at the point they were interrupted -- either by a system event, an interviewer action, or a scheduled break. When a call is suspended, Survox preserves the respondent's answers an...

Overview Over the course of a project's life, the fone file can develop errors that affect dialing performance or sample integrity. Common causes include: Error records that need to be corrected before dialing can resume normally. Fresh numbers not being ...