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3 total results found

Troubleshooting - Server/Dialer Crash

Everything Survox/CfMC IV. Help/Support/Troubleshooting

Problem: Server/Dialer Crashes... What's Next? There are many reasons why the Dialer and/or Study Server can crash, but those are for DP/IT to figure out**. This guide is more of a "what to do to get things running again" step-by-step list. Depending on the s...

topic
troubleshooting
system
survox
role
support
area
server
area
dialer
keywords
crash
keywords
restart
keywords
dialer
keywords
study server
keywords
bounce
keywords
dialer
keywords
server

Reference Material - Survox Dialer

Everything Survox/CfMC V. Reference Documents

How the Survox Predictive Dialer Works Overview The Survox dialer is not a simple "ratio dialer" where you set a fixed number like "dial 3 calls per agent." It is a predictive dialer driven by a live, dynamic algorithm that constantly adjusts how aggressivel...

topic
System Overview
system
survox
area
dialer
role
reference
keywords
dialer
keywords
drop rate
keywords
speed
keywords
calls per hour
keywords
algorithm

Survox Dialer - Configuration Options

Everything Survox/CfMC I. Survox - Phone&Project Ops

All projects running in Survox, on the dialer, have 3 main areas of control, that can be modified to meet the study's needs. Each one works in slightly different ways, so understanding each gives users full insight into how the dialer works in terms of the pro...

topic
System Overview
system
survox
system
dialer
area
dialer
role
Phone Room
keywords
dialer settings
keywords
AMDet
keywords
rings
keywords
dialer config
keywords
dialer control
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